Support

Notices

• NoticeOverseas shipping guide (Hong Kong, Singapore, Japan)Oct 14, 2026▾

  All orders ship from Seoul. Payments completed before 2 PM KST on a business day are dispatched the same day. Delivery takes 3–5 days to Hong Kong, 4–7 days to Singapore and 3–6 days to Japan. Customs clearance may require confirmation of the recipient's details. The local carrier contacts the phone number given at checkout, so please include the country code. Import duties and taxes are payable by the recipient. Hong Kong levies no import duty on cosmetics, Singapore charges GST on value above SGD 400, and Japan exempts shipments with a customs value of JPY 10,000 or less.

• Update to our privacy policyOct 24, 2026▾

  Our privacy policy has been updated for overseas sales. The main changes are the addition of a cross-border transfer section covering shipping and payment processors, and an explicit statement of retention periods. If you do not agree to the revised policy, you may request account closure through customer support.

• EXOPHILACELL Lip Plumper Mask now officially launchedOct 19, 2026▾

  The Lip Plumper Mask, first offered through pre-orders, is now officially on sale. Pre-orders are being dispatched in sequence and a tracking number is emailed as each one ships. Four-sheet and eight-sheet sets are available from launch.

Frequently asked questions

• I would like to stock your products in a clinic or pharmacy.Oct 24, 2026▾

  Please use the form on the business enquiries page. A representative replies within two business days. Including your business registration (or local equivalent) and expected volumes speeds up the review.

• How do I manage repurchase reminder emails?Oct 19, 2026▾

  You can switch reminders on or off yourself on the My Page screen. Reminders are timed from the replenishment point calculated from your order history, and we never send another reminder for the same product within 14 days.

• Where do I find the expiry date?Oct 14, 2026▾

  The batch number and expiry date are printed on the bottom of the carton and on the base of the bottle. Once opened, we recommend using the product within six months.

• How do returns and refunds work?Oct 9, 2026▾

  Unopened items can be returned within 7 days of delivery. Return shipping from overseas is at the customer's cost, except for faulty or incorrectly shipped items, which we cover in full. Refunds are issued to the original payment method within three business days of the returned item being received and checked.

• Can I cancel or change my order?Oct 4, 2026▾

  Before dispatch we can cancel or amend an order — contact customer support or send a support enquiry. Once the parcel has shipped, please either refuse delivery or use the returns process after receiving it.

Send us a message

We reply by email within one business day, Monday to Friday.