Terms of Service

1. Orders and when a contract is formed

• Placing an order is an offer to buy, not yet a contract. The contract is formed when we send the order confirmation and your payment is confirmed.
• We may decline an order if the item is out of stock, if a listed price is obviously wrong, or if the destination prohibits importing the item. Anything already paid is refunded in full.

2. Prices and currency

• All prices are set in Korean won (KRW). Local-currency amounts shown on screen are converted at the rate we have approved and are for reference; the amount actually charged is fixed at payment.
• Your card issuer or payment provider may apply its own exchange rate and cross-border fee. That difference is not set by us.

3. Delivery and customs

• Shipping fees, free-shipping thresholds and delivery times differ by destination and are shown in the cart and at checkout. Stated times are business-day estimates and do not include customs clearance.
• Import duties, taxes and clearance fees are the recipient’s responsibility. They differ by country and we can neither set nor predict them. If a parcel is returned because duties were not paid, we refund the order less both legs of shipping and any related costs.
• We are not responsible for delays or returns caused by an incorrect recipient name, address or phone number. You can correct these in your account page before the parcel ships.

4. Cancellation, returns and refunds

• Before a parcel ships you can request cancellation from the order detail page in your account. We review each request by hand and refund to the original payment method once accepted.
• After shipping you may request a return within 7 days of delivery, for unopened items only. Return shipping from abroad is at your cost.
• If an item is faulty or not what you ordered, we bear the full cost including shipping both ways.
• Once a returned item arrives and is checked, we refund within 3 business days. It may take a few days more for your card issuer or payment provider to show it.
• We cannot usually accept returns of: opened or used cosmetics; items damaged or diminished through your handling; items the destination country forbids sending back.

5. Your account

• You can sign up with a Google account or with an email and password. Passwords are stored only in a form that cannot be reversed, so we cannot read them either.
• Keeping your account and password safe is your responsibility. If you suspect misuse, change your password at once and tell us.
• You can close your account at any time from your account page. We erase your personal data at once; transaction records are kept for the periods the law requires (Privacy Policy, section 3).

6. What you must not do

• Using someone else’s identity or payment method
• Posting untrue reviews, or reviews written for payment
• Buying in bulk to resell. We may decline such orders.
• Scraping the site or interfering with the service

7. Intellectual property

The text, photographs, design and marks on this site belong to the Company or to their rightful owners. Beyond viewing them personally, please obtain written consent before copying, distributing or selling them. Reviews and questions you post remain yours; we use them only as far as displaying them on this site requires.

8. Limits of liability

We are not liable for loss caused by events we cannot prevent, such as natural disasters, network failures or customs delays. Otherwise our liability does not exceed the amount paid for the order concerned. Nothing here limits liability for our wilful misconduct or gross negligence, or any liability that law does not allow us to limit.

9. Governing law and disputes

Korean law applies to these terms and to transactions between us. If a dispute arises we will first try to resolve it through customer support; failing that, it goes to the court with jurisdiction over the Company’s registered office. Where mandatory consumer law in your country of residence is more favourable to you, that law applies.

10. Changes to these terms

We announce changes on this page at least 7 days before they take effect, and 30 days before for changes that work against you. Orders already placed are governed by the terms in force when they were made.